How It Works

Multi-channel intake

Patients reach the triage system through web, SMS, voice call, or USSD. The system gathers a structured clinical history using a conversation in the patient's language, then routes the session to the triage engine.

Disposition

The triage engine outputs one of four dispositions: emergency, same-day care, routine care, or self-care. The primary safety metric is undertriage rate — the proportion of cases that should have been escalated but were not.

Deterministic safety rules

Before the AI model responds, a layer of deterministic rules enforces hard clinical boundaries. Examples: a child under 5 with convulsions is always routed to emergency; a newborn under 28 days with fever is always routed to emergency; any pregnancy with bleeding is always routed to emergency. These rules cannot be overridden by the language model.

Human handoff

When the triage engine cannot confidently determine a disposition, or when safety rules are triggered, the session is handed off to a human clinician. The handoff includes the full structured clinical history collected during the conversation.

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